Return & Exchange Policy

HomeHup – Return & Exchange Policy

At HomeHup, your satisfaction is our top priority. If for any reason you’re not happy with your purchase, we’re here to help with a smooth and transparent return or exchange process.

Return & Exchange Window

We accept returns and exchanges within 30 days of delivery.

To be eligible, the item must be:

Unused and in its original condition
In the original packaging (when possible)
Accompanied by proof of purchase (order number or receipt)

Exchanges

We’re happy to replace items that arrive damaged, defective, or if you received the wrong product.

To request an exchange, contact us at:
📧 contact@homehup.com
Please include photos (if applicable) and your order number.

Refunds

Once we receive and inspect your returned item, we’ll notify you by email.
If approved, a refund will be issued to your original payment method within 5–10 business days.

Important:

Shipping fees are non-refundable.
Refunds may take longer depending on your payment provider and location.

International Returns

We accept returns from the United States, Canada, and most European countries.
Return shipping costs are the responsibility of the customer, unless the product was damaged or incorrect.

For returns from Europe, we recommend using tracked international shipping.

Non-returnable Items

The following items are non-refundable:

Gift cards
Clearance or final sale items
Used or damaged items not due to our error

How to Start a Return

Email us at contact@homehup.com
Include your order number, reason for return, and photos if applicable
We’ll reply with the return instructions and address

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

First, check your bank account again
Then contact your credit card company
Still need help? Contact us at contact@homehup.com

Need Assistance?

Our support team is available 24/7 to assist you with any questions.
We’re here to make your experience with HomeHup stress-free and enjoyable.